Frequently asked questions

Yes — completely. Approved applicants pay nothing at any stage. There are no fees, no hidden charges, no subscriptions and no donations. We will never ask you for money.

No. This is a free health access initiative operated by Kantesti Ltd, a private company. It is not a registered charity, nonprofit or NGO, it has no charity number, and it does not solicit or accept public donations. The address charity@kantesti.net is simply the program's intake mailbox.

People in genuine financial hardship or serious illness who cannot afford private blood-test interpretation, including the uninsured and underinsured, and carers applying for an unwell relative. If you're unsure, apply anyway — many people who assume they wouldn't qualify do.

Send a short, honest email to charity@kantesti.net describing your situation. You don't need to attach any documents. A real person will read it and reply.

We aim to review most applications within a few working days. If we need to understand a little more before deciding, we'll simply reply and ask.

It's the same technology. Approved applicants use the very same premium platform that paying customers use. The commercial product, Kantesti, is operated by the same company, Kantesti Ltd — this program simply makes that platform free for people who can't afford it.

With care. The underlying lab report analyzer processes data in a HIPAA-aligned and GDPR-aligned manner via Microsoft Azure, and no patient data is stored after your analysis is generated. This website itself has no upload tool and stores no health data.

This website is available in 39 languages, and Kantesti reports can be produced in 101 languages, so you can read your reports in the language you're most comfortable with.

Kantesti Voice reads the key points of your AI blood test interpretation aloud, in your report's language, in two short parts: your results in brief and what to do next — about two minutes in total. It is clearly labelled as an AI-generated voice, not a doctor, and it only reads what your report's interpretation already says. Approved applicants receive both parts with their premium reports as the feature rolls out.

Body Map places each out-of-range value from your report on a human silhouette, across 13 body regions, so you can see which organ or body system a flagged marker is commonly associated with. Biological Blood Age sets your calendar age beside an age estimated from your whole blood panel and adds hidden indices such as non-HDL cholesterol and eGFR. Both appear in Kantesti reports; they are orientation aids and estimates, not a diagnosis.

No. Approved applicants can use the service on the web. If you prefer, official iOS and Android apps are available — but they're optional.

Never. There is no payment, no donate button and no fundraising of any kind anywhere in this program. If anyone ever asks you to pay in connection with this program, it is not us.

No. The reports are educational and are designed to help you understand your results and have a better conversation with a qualified healthcare professional. They are not a diagnosis and do not replace medical care.

Email charity@kantesti.net. A real person will answer — there's no chatbot wall between you and a helpful reply.